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- Prakata ........................................................................................................... 6
- Penghargaan ................................................................................................... 8
- Bab 1 : Mengapa Taman Asuhan Kanak-kanak? .................................... 9
Siapakah Anda? ......................................................................................... 10
Bolehkah perniagaan TASKA memberikan pulangan yang lumayan? ....... 11
Sifat-sifat Perniagaan TASKA .................................................................... 12
Membetulkan Tanggapan ........................................................................... 13
Adakah anda layak? ................................................................................... 14
Langkah 1: Latihan dan Pengalaman .................................................. 16
Langkah 2: Kajian Pasaran dan Memilih Lokaliti ............................... 18
Panduan .................................................................................................. 20
Huraian Lanjut ........................................................................................ 21
Langkah 3: Memilih Lokasi .................................................................. 26
Langkah 3: Memilih Strategi yang Berkesan ....................................... 28
Langkah 4: Menyediakan dan Merancang Wang Modal Anda ............ 30
Langkah 5: Mengambil Pekerja ........................................................... 32
Langkah 6: Entiti .................................................................................. 36
Pihak Berkuasa Tempatan (PBT) ........................................................... 38
Jabatan Bomba ........................................................................................ 39
Jabatan Kesihatan ................................................................................... 39
Langkah 6: Nama TASKA .................................................................... 40
Langkah 7: Tarikh Sesuai untuk Bermula ............................................ 42
Promosi ...................................................................................................... 43
Slogan ..................................................................................................... 45
Kain Rentang (‘Banner’) ........................................................................ 48
Banting (‘Bunting’) ................................................................................ 48
Flyers ...................................................................................................... 49
Laman Web ................................................................................................ 50
Mengecat .................................................................................................... 51
Cat untuk Dinding Luar .......................................................................... 51
Cat untuk Dinding Dalam ....................................................................... 52
Alat-alat Mainan Luar ............................................................................... 52
Bilik-bilik Asuhan ....................................................................................... 53
Persediaan bilik bayi ............................................................................... 54
Persediaan bilik ‘toddler’ ........................................................................ 54
Persediaan ruang/bilik kanak-kanak ....................................................... 55
Persediaan Ruangan-ruangan Lain ........................................................... 55
Ruangan dapur ........................................................................................ 56
Meja berjumpa pelanggan....................................................................... 56
Laman permainan luar ............................................................................ 56
Bilik guru ................................................................................................ 57
Menetapkan Kadar Harga ......................................................................... 57
Diskaun ................................................................................................... 58
Menentukan Masa Operasi ........................................................................ 59
Lebih Masa (OT) .................................................................................... 60
Urusan Pendaftaran ................................................................................... 61
Hubungan dengan Pelanggan .................................................................... 64
Pengurusan Komplen ................................................................................. 64
Kebersihan dan Kekemasan ....................................................................... 66
Keselamatan dan Kesihatan ....................................................................... 67
Mengekalkan Kesegaran ............................................................................ 68
Asuhan dan Penjagaan .............................................................................. 69
Aktiviti dan Didikan ................................................................................... 69
- Bab 6 : Persaingan .................................................................................. 72
Fokus .......................................................................................................... 72
Posisi .......................................................................................................... 73
Perbezaan ................................................................................................... 74
Peperangan Pemasaran ............................................................................. 75
Strategi Bertahan dan Berkubu ............................................................... 76
Strategi Menyerang Agresif .................................................................... 78
Strategi Serangan dari Tepi .................................................................... 78
Strategi Serangan Gerila ......................................................................... 80
Balik Modal dan Pulangan Pelaburan ....................................................... 84
Meningkatkan Keuntungan ........................................................................ 88
Menambah Pelanggan ............................................................................. 90
Menambah Jumlah OT ........................................................................... 91
Mengurangkan Kos................................................................................. 91
Membeli premis .......................................................................................... 92
- Bab 8: Landasan Pantas ........................................................................ 93
Menyerahkan Lebih Banyak Tanggungjawab kepada Kakitangan ............ 94
Membuka Satu Lagi Cawangan ................................................................. 95
Ahli Perniagaan Sebenar ........................................................................... 96
Matlamat dan Masa Mencapainya ............................................................. 98
Pelan 5 Tahun ............................................................................................ 99
Kelebihan-kelebihan mempunyai cawangan-cawangan yang banyak .. 100
Sedikit Teladan dari McDonald ............................................................... 101
Dispilinkan Diri ....................................................................................... 102
- Bab 9: Pantang Larang Perniagaan TASKA..................................... 104
- Bab 10: Perjuangan dan Kejayaan ....................................................... 106
Wan Roslan dan Norazah ......................................................................... 106
Wan Rohaiza ............................................................................................ 107
Munirah dan Harul .................................................................................. 107
Wan Ikmal Fariz ....................................................................................... 109
Nordina Shari ........................................................................................... 109
Normizan dan Wan Rosli.......................................................................... 110
- Lampiran .................................................................................................... 112
A: Nombor Hubungan Penting ........................................................... 112
B: Contoh Susunatur dan Pelan Lantai ............................................. 112
C: Senarai Syarat-syarat Lengkap Pihak Berkuasa ........................ 112
D: Senarai Tajuk-tajuk di dalam Kursus Jabatan Kebajikan Masyarakat (JKM).................... 112
